General Contract Conditions

"In the field of Active Tourism and Adventure Sports all activities have a certain potential risk. AloKAYAK puts the human and material means to minimize it to the maximum, but there is always an uncontrollable risk margin. Participants must know, accept and collaborate in this regard, mainly following the indications of the guides and monitors"
1. IT IS MANDATORY TO KNOW HOW TO SWIM
2. The activities, when carried out in the natural environment and with different types of people, are subject to possible prior or in situ variations (physical condition of the participants, meteorology, ...) In case of cancellation of the activity by aloKAYAK, the client has the right to postpone it or to refund the amount paid. The activity is not canceled due to rain or bad weather. Only in cases of strong wind or bad sea conditions. In the event that once the activity has started, the conditions change and the activity has to be shortened, there will be no right to postpone it or to refund the amount paid.
3. To confirm a reservation, the client must pay at least 50% of the total amount. The remaining amount will be paid in aloKAYAK, before the start of the activity.
Cancellation or cancellation policy by the client of reserved places, as long as they keep a minimum group to do activity:
- NOTIFYING BETWEEN 1 MONTH AND 15 DAYS BEFORE: 10% of the total reservation or the cost corresponding to the canceled places will be charged, for management expenses.
- NOTIFYING BETWEEN 14 MONTHS AND 4 DAYS BEFORE: 15% of the total reservation or the cost corresponding to the canceled places will be charged, for management expenses.
- NOTIFYING BETWEEN 3 DAYS AND 1 DAY BEFORE: 50% of the total reservation or the cost corresponding to the canceled places will be charged, for management expenses.
- NOTIFYING WITH LESS THAN 24 HOURS OR NO PRESENTATION AT THE PLACE, TIME AND DATE AGREED: 100% of the reservation or of the cost corresponding to the canceled places will be charged.
4. Failure to show up at the agreed place, date and time will not give the right to return of any kind. Likewise, if the company suspends the activity because the clients have clear symptoms of being under the influence of alcohol and / or drugs, it does not give the right to any refund.
5. From the confirmation of the reservation, the client will expressly assume all of these General Conditions. In the event that a person registers another / s, he / she assumes in his / her name / s each and every one of these General Conditions.